Last Updated: June 9, 2026
Butler’s Collision (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us by phone, email, or web form.
This policy applies to interactions with:
- Butler’s Collision website: www.butlerscollision.com
- Phone calls, emails, and contact submissions related to our collision repair and automotive services
Information We Collect
We collect only the information necessary to provide services, respond to inquiries, and communicate effectively.
Information You Provide Voluntarily
When you contact us, request an estimate, schedule repairs, or submit a form, we may collect:
- Name
- Phone number
- Email address
- Mailing address
- Vehicle information (year, make, model, VIN)
- Insurance claim information
- Photos or documentation related to vehicle damage
- Details regarding collision repairs, estimates, insurance claims, or service requests
- Files, images, or notes you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect limited information such as:
- IP address and browser type
- Device type and general location (city or region)
- Pages visited and time spent on the site
- Referral source (such as search engines or social media)
This information is used for website performance, analytics, and security purposes.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and estimate requests
- Schedule collision repairs and related automotive services
- Communicate by phone, text message, or email regarding estimates, repairs, appointments, and claim status updates
- Coordinate with insurance companies when authorized by you
- Provide service updates, repair status notifications, and follow-up communication
- Improve website functionality and user experience
- Analyze site performance using tools such as Google Analytics
We do not sell, rent, or trade your personal information.
Consent
By submitting information through our website or contacting us directly, you consent to the collection and use of your information as described in this Privacy Policy.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information, including secure systems, limited internal access, and encryption where appropriate.
While no system can be guaranteed 100% secure, we take reasonable steps to protect your information and regularly review our practices.
Sharing of Information
We may share your information only when necessary to:
- Process insurance claims and coordinate repair approvals
- Fulfill service requests through trusted vendors, suppliers, or payment processors
- Maintain website functionality through trusted service providers (hosting, analytics, or communication tools)
- Comply with legal requirements or regulatory obligations
Any third parties are required to use your information only for the services they provide to us and to protect it appropriately.
Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- Improve website performance and usability
- Analyze traffic and usage trends
- Remember basic site preferences
You may disable cookies through your browser settings; however, some site features may not function properly as a result.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction or deletion of your information
- Withdraw consent for communications
Requests can be made using the contact information below.
Third-Party Links
Our website may contain links to third-party websites for convenience. We are not responsible for the privacy practices or content of those websites.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe information has been submitted by a minor, please contact us so it can be removed.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. The most current version will always be posted on our website with the updated date.
Contact Us
Butler’s Collision
17878 13 Mile Road
Roseville, MI 48066
Phone: (586) 775-5750
Website: www.butlerscollision.com
This Privacy Policy applies to the use of our website and communications with Butler’s Collision and does not replace or modify any written repair authorization, insurance agreement, or other service-related documentation.